Mug Club FAQ's

Have questions about our Mug Club program? Here are answers to some of the most frequently asked questions.

What is the Mug Club and how do I join?
How do I change my email address?
What if I have two or more cards with the same email address? (ie: Multiple family members)
Why am I not receiving discounts on my purchases?
Where have all of my YTD (Year to Date) points gone?
What should I do if my card is stolen or lost?
Can I get a new card if my card is worn out or broken?
What should I do if I can't register my card? The website says: "This card number has not yet been entered into the system."
What if I forgot my password for logging in online?
How do I know where I am on each reward plan? How do I find out my Points?
I have two cards can I combine the points?
I am going to a location with my spouse or friends. Can all of the points be combined for the whole check?
How come I am not receiving email communications?
What if I forget my card when I go to a location?
Can I add points to my account if I forgot my card?
Can I use my points to purchase food and/or merchandise at the location?
Follow Granite City on Twitter

@gcfb

"Bump in the Night is on tap and going fast! This Black IPA is one you want to get your hands on. #BITNhttps://t.co/UMszvaFdS4"

"It was a cold December night in Granite City, the darkest of the year. And while we're not sure, we thought we hea… https://t.co/GWI5w3iImn"

"We're tapping our NEW Black IPA in 1 hour! Come by for our tapping event and try the new seasonal menu items. Vie… https://t.co/B09sEaL6QK"

"Our Black IPA Taps today! Come try it. #BlackIPA"

"Our Holiday Cocktails are back! Starting today you can order our Tippy Elf & Mistletoe Martini. 🍸 #Cocktails https://t.co/lb5pBa0kQQ"

View Summary

Granite City Food & Brewery