What is the Mug Club and how do I join?
The Mug Club program is a loyalty program that you receive points on all food and tap beer purchase and discounts on all food purchases. You can join at any Granite City Food & Brewery location.
How do I change my email address?
Go online and Click Here and login or register card. If you forgot your password and don’t have access to your old email you will need to email the information (card # and new email address to mugclubsupport@gcfb.net
Note: (The email address you use to login to the Card Portal site is not the email address that would be used to receive the communications and is not part of the registration. Once you register a card or multiple cards in the Card Portal site you can manage the profile of each card individually and within there is where the email address for communications would be)
Why am I not receiving discounts on my purchases?
Where have all of my YTD (Year to Date) points gone?
YTD points reset every December 25th. At this point all rewards that are earned are given and any addition points will be reset to zero. All other plans will carry points over to next year.
What should I do if my card is stolen or lost?
You can request a new card at any Granite City location with another form of ID.
Can I get a new card if my card is worn out or broken?
You can request a new card at any Granite City location with another form of ID.
What should I do if I can’t register my card? The website says: “This card number has not yet been entered into the system.”
The card was ordered online or not swiped at the POS. Take the card with you on your next visit and have the server/bartender swipe your card when you pay or email your card number, name and email address to mugclubsupport@gcfb.net.
What if I forgot my password for logging in online?
Request a new password by going to the login page here and click on “Forgot Password” type in your email address and press “Submit”.
How do I know where I am on each reward plan? How do I find out my Points?
Click Here and login or register your card. Request the detail receipt after you use your card at any corporate location.
I have two cards can I combine the points?
I am going to a location with my spouse or friends. Can all of the points be combined for the whole check?
Yes, now with our new program one card can get all of the points for the whole check but only one member’s items will receive the discount. This allows you to get to the reward levels much quicker.
How come I am not receiving email communications?
Your email address may be incorrect in our online system. Click Here and go to the My Cards page and edit the profile (under the card image) for each card you have registered. Or our newsletter email address GCFB@granitecity.fbmta.com is not added to your safe senders list or address book. (Emails may be going to Junk Mail if not added to these lists.)
What if I forget my card when I go to a location?
You can have the location look up your account via another form of ID (ie: Drivers License).
Can I add points to my account if I forgot my card?
To add points from a previous visit please email your card number, date of visit, location visited, and guest check number to mugclubsupport@gcfb.net within 90 days of your visit.
Can I use my points to purchase food and/or merchandise at the location?
No, our system doesn’t allow for point redemptions at the POS. All rewards are automatically printed or sent from the corporate office according to the Lifetime rewards drawings.
