Mug Club FAQ's

Have questions about our Mug Club program? Here are answers to some of the most frequently asked questions.

What is the Mug Club and how do I join?
How do I change my email address?
What if I have two or more cards with the same email address? (ie: Multiple family members)
Why am I not receiving discounts on my purchases?
Where have all of my YTD (Year to Date) points gone?
What should I do if my card is stolen or lost?
Can I get a new card if my card is worn out or broken?
What should I do if I can't register my card? The website says: "This card number has not yet been entered into the system."
What if I forgot my password for logging in online?
How do I know where I am on each reward plan? How do I find out my Points?
I have two cards can I combine the points?
I am going to a location with my spouse or friends. Can all of the points be combined for the whole check?
How come I am not receiving email communications?
What if I forget my card when I go to a location?
Can I add points to my account if I forgot my card?
Can I use my points to purchase food and/or merchandise at the location?


"Thank you for joining us! What location did you visit?"

"Our cure for Black Friday 4 cocktails for $4ea ($5 at Orland Park & Naperville locations)"

"Thank you! Have a nice Thanksgiving!"

"My pleasure Happy Thanksgiving!"

"Yes! However we can only fill up to 64oz. So if it's larger than 64oz we will just fill 64oz. Make sense?"

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Last $7 Pitcher Thursday 11.19.2105


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