Mug Club FAQ's

Have questions about our Mug Club program? Here are answers to some of the most frequently asked questions.

What is the Mug Club and how do I join?
How do I change my email address?
What if I have two or more cards with the same email address? (ie: Multiple family members)
Why am I not receiving discounts on my purchases?
Where have all of my YTD (Year to Date) points gone?
What should I do if my card is stolen or lost?
Can I get a new card if my card is worn out or broken?
What should I do if I can't register my card? The website says: "This card number has not yet been entered into the system."
What if I forgot my password for logging in online?
How do I know where I am on each reward plan? How do I find out my Points?
I have two cards can I combine the points?
I am going to a location with my spouse or friends. Can all of the points be combined for the whole check?
How come I am not receiving email communications?
What if I forget my card when I go to a location?
Can I add points to my account if I forgot my card?
Can I use my points to purchase food and/or merchandise at the location?

@gcfb

"Thanks for joining us! We cannot wait to officially open Wednesday https://t.co/iV5zjemRRZ"

"Cheers! https://t.co/vpa8e7b0z1"

"Still time to get your $5 growler fill before the game ($7 Naperville location) https://t.co/H8qG1MiZlZ"

"My pleasure https://t.co/T9i3GJcSz3"

"We're happy you can join us! We can't wait to hear your thoughts. https://t.co/XIPrShdvEl"

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